Refund policy

We have a 30-day damaged product or manufacturing error return policy, which means you have 30 days after product delivery  to request a return.

Returns and exchanges are not supported if you ordered the wrong size, color or simply changed your mind.

In case of a damaged product or manufacturing error dottiest offers a free replacement or a refund if you contact us within 30 days of product delivery.

To start a return, you can contact us at dottieststore @ gmail.com  Please note that returns will need to be sent to the following address: dottieststore @ gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Returns and exchanges are not supported if you ordered the wrong size, color or simply changed your mind.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15  business days.  billing currency  Please note that the refund will be returned directly to the original payment source.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 20  business days have passed since we’ve approved your return, please contact us at dottieststore @ gmail.com